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SONGMICS HOME CLUB Rewards
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SONGMICS HOME CLUB TERMS & CONDITIONS

1. ABOUT SONGMICS HOME CLUB

1.1 INTRODUCTION
Welcome to the SONGMICS HOME CLUB ("we", "us", "our" or the "Programme")! The SONGMICS HOME CLUB is our exclusive rewards programme, giving our members the opportunity to earn points, redeem rewards, enjoy member-only promotions and gain access to exclusive events and experiences. As a member, you can progress through the membership tiers and unlock richer rewards with every eligible purchase you make. By joining the Programme, you agree to be bound by these terms and conditions, as updated from time to time.
1.2 APPLICABILITY
The Programme is available online at songmicshome.co.uk. Each customer may register for the Programme once, and membership is limited to one account per person. All eligible purchases made through your account will count towards your membership tier and your points balance.
1.3 ELIGIBLE SPEND AND POINTS
Your membership tier is determined by your cumulative eligible spend over a rolling 12-month period (see Section 2). Only purchases paid for using the payment methods available on the SONGMICS HOME website are eligible. Purchases of merchandise and gift cards count towards your eligible spend and earn points; payments made using SONGMICS HOME gift cards, and refunded or cancelled orders, do not count towards your eligible spend and do not earn points.
You will earn points on eligible purchases at the standard base rate of 5 points per £1, multiplied by the points multiplier applicable to your membership tier (see Section 3.1). You can also earn points through Programme activities — for example, by creating your account, following us on social media, subscribing to our newsletter or referring a friend (see Section 3.2).
1.4 MEMBERSHIP
  • There is no fee for joining the SONGMICS HOME CLUB. Only individuals may become members, and membership is limited to one account per person.
  • Membership is open to individuals aged 18 or over. As a member, you are responsible for keeping your personal data and contact details in your account up to date.
  • SONGMICS HOME reserves the right to terminate the membership of any member who breaches these terms and conditions. Any fraudulent activity, or any attempt to manipulate or abuse the Programme, may result in the account being removed from the Programme without notice. Upon termination of membership, all outstanding points, coupons and rewards associated with the membership will be forfeited.

2. MEMBERSHIP LEVELS

2.1 INTRODUCTION
The SONGMICS HOME CLUB has three membership tiers: Silver, Gold and Platinum. The Silver tier is available to all registered members immediately upon registration; the Gold and Platinum tiers are achieved by reaching the qualifying spend thresholds set out below. Your tier is determined by your cumulative eligible spend over a rolling 12-month period.
2.2 TIER REQUIREMENTS
Membership tier
Qualifying spend (rolling 12 months)
Silver
£0 — available on registration
Gold
£70 or more
Platinum
£150 or more
2.3 TIER REVIEW AND RETENTION
Your qualifying spend is reviewed on a rolling 12-month basis. If, at the end of a 12-month period, your qualifying spend over that period no longer meets the threshold for your current tier, your membership will move to the tier that your qualifying spend supports. We will send you a reminder (for example, by email) at least 30 days before any such change takes effect, so that you have the opportunity to retain your tier.
2.4 EXISTING MEMBERS — TRANSITION TO THE UPDATED PROGRAMME
When the updated Programme takes effect, existing members will be placed in the membership tier corresponding to their qualifying spend over the rolling 12-month period preceding the update, in accordance with the tier thresholds set out in Section 2.2. Existing points balances will be retained in full; however, the validity period of existing points will not be extended as a result of the update, and existing points will remain subject to their original expiry arrangements. There will be no transitional period: previous tier statuses (S1, S2 and S3) will cease to apply with effect from the date on which the updated Programme takes effect, and your tier will be determined under Section 2 from that date onwards.

3. ABOUT REWARDS

3.1 INTRODUCTION
Membership of the Programme entitles you to a range of offers and rewards. The benefits available at each tier are summarised below; the details of each offer are set out from time to time on the Programme pages of our website.
Benefit
Silver
Gold
Platinum
Qualifying spend (rolling 12 months)
£0+
£70+
£150+
Points multiplier on purchases
1x
1.5x
2x
Member-only deals
Yes
Yes
Yes
Birthday reward
£10 off
£15 off
£20 off
Tier upgrade points bonus
—
500 points
750 points

3.2 EARNING POINTS
You can earn points in the following ways:
  • Creating your account: 300 points on registration.
  • Making eligible purchases: 5 points per £1 at the standard base rate, multiplied by your tier multiplier.
  • Taking part in Programme activities, such as following us on social media, subscribing to our newsletter and other activities advertised from time to time (for example, 75 points per social media task, up to three tasks, and 250 points for subscribing to our newsletter).
  • Referring a friend: 2,500 points (worth £25) when your referred friend completes their first order. Your friend will receive £25 off their qualifying order.
You can find all details about earning points on our rewards page (songmicshome.co.uk/pages/rewards).
Reseller (dropshipper) accounts: the previous special earning rate of 3 points per £1 no longer applies. Reseller accounts earn points at a special base rate of 1 point per £1, multiplied by the tier multiplier applicable to their membership tier. Reseller accounts are not eligible for birthday rewards or add-on gift offers. The minimum redemption threshold for reseller accounts is the same as for all members. Existing points balances earned under the previous rate are retained at their original value (100 points = £1).
3.3 REDEEMING POINTS
  • Points can be exchanged for money-off discounts and for select products. 100 points = £1.
  • The minimum redemption is 800 points (worth £8).
  • Points are valid for 24 months from the date on which they are earned. Any points that are not redeemed within this period will expire and be removed from your points balance. We will where reasonably practicable remind you before your points are due to expire.
  • Points-discount codes may be combined with the sitewide offers and promotions that are permanently available on our website, provided that the stacking benefit has been unlocked for your account. The stacking benefit is unlocked once you have completed your first order with us (or completed another qualifying action that we may specify from time to time, such as following us on social media).
  • You can find all details about redeeming points on our rewards page (songmicshome.co.uk/pages/rewards).
3.4 OTHERS
  • The details and terms of any offers set out on the website are valid for the duration of your effective membership period, unless otherwise specified on the website.
  • Rewards from the SONGMICS HOME CLUB cannot be used to purchase gift cards and cannot be applied to past purchases.
  • Coupons are only applicable on the site where you registered for the Programme (for UK members, songmicshome.co.uk).

4. MORE DETAILS

4.1 APPROVAL AND CHANGES TO THE PROGRAMME
By joining the Programme, you are deemed to have read and agreed to be bound by these terms and conditions. SONGMICS HOME may alter, limit or modify the SONGMICS HOME CLUB rules — including the rules on rewards, tier thresholds and eligibility for membership — or terminate the SONGMICS HOME CLUB at any time, by giving reasonable advance notice on this page and/or by email (or through other marketing channels you have given permission to). You can always refer to the latest version of these terms on this page.
If a change would be to your disadvantage, we will tell you about it before it takes effect. If you continue to use your SONGMICS HOME CLUB membership benefits after the revised terms have taken effect, you will be deemed to have accepted the revised rules. If you do not accept the revised rules, you may terminate your membership as described in Section 4.2.
4.2 TERMINATION AND/OR REMOVAL
You may cancel your membership at any time through your account on the website or by contacting SONGMICS HOME customer service. It is your responsibility to check or review these terms regularly to stay informed of any changes.
Please note that terminating your membership means that you will only be able to shop at songmicshome.co.uk using the guest check-out, and any outstanding points and rewards in your account will be forfeited.
4.3 LIMITATION OF LIABILITY
SONGMICS HOME may modify the terms of the Programme, including the rewards and tiers, or suspend or terminate the Programme for any reason (including in the event of fraud or attempted fraud), which may result in the loss of benefits and the cancellation of all rewards and privileges associated with the Programme. Any abuse of the Programme, failure to comply with any provision of the Programme, any misrepresentation, or any action that damages SONGMICS HOME's legitimate interests — including fraud or attempted fraud — may result in the member being removed from the Programme and may affect the member's eligibility for further participation in the Programme.
Nothing in these terms and conditions excludes or limits your statutory rights as a consumer under applicable UK law.
4.4 COMMUNICATIONS
Should these terms and conditions be modified, suspended or terminated, SONGMICS HOME will notify all members by email and through the other marketing channels you have given permission to, as well as displaying all changes on this page. Unsubscribing may mean that you do not receive our messages in good time. Please note that SONGMICS HOME may continue to send you emails concerning changes to, or information about, your account and your SONGMICS HOME CLUB membership.
4.5 YOUR STATUTORY RIGHTS, DATA PROTECTION AND GOVERNING LAW
  • Your statutory rights: These terms and conditions do not affect your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 and the Consumer Protection from Unfair Trading Regulations 2008.
  • Data protection: We process your personal data in accordance with applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018. Please see our Privacy Notice for details of how we use your personal data.
  • Complaints: If you have any questions or complaints regarding the SONGMICS HOME CLUB, you may contact our customer service team, and we will aim to resolve any complaints promptly and fairly.
  • Governing law: These terms and conditions are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction over any dispute arising in connection with them.
  • Severability: If any provision of these terms and conditions is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
If you have any questions regarding the SONGMICS HOME CLUB, you may contact customer service.
Last Updated: 8 September 2026

 

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