How can I return a product?
You have the right to cancel the order within 30 days without giving any reason. The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. You shall send back the goods or hand them over to us without undue delay and in any event not later than 30 days from the day on which you communicate your cancellation from this contract to us.
You will bear the direct cost of returning the product unless the reason for return meets one of the conditions listed below. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. We will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than 30 days after the day on which we are informed about your decision to cancel this contract.
SONGMICS will bear the cost of the return shipment in the following cases:
The item is damaged or defective
The parts are missing
Wrong or missing item
The item is not as described
The shipping is delayed
Customers will cover the return cost in all other cases, such as:
Ordered wrong item
Unwanted item
Found better price
Unauthorized purchase
Doesn't fit for intended purpose
What if I received damaged or incorrect merchandise?
In the event that you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us with your order number, contact information and photos documenting damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is back-ordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.
